Hotel AI
CLIENT
Hotel AI
YEAR
2026
INDUSTRY
Hospitality
SERVICES
AI Systems
Key Highlights
Four inboxes, no shared place to reply
Guest messages arrive across Booking.com, Airbnb, Expedia and direct email, each with its own format and no common reply surface, so a question about parking sits unanswered while staff toggle between extranets. None of the platforms offer a usable API at this size, and their relays reject mail sent from any address other than the one tied to the account.
An agent that works the mailbox they already have
A property is seeded with its own knowledge and a connected mailbox, and gets an agent that answers guest questions in the right thread. The agent never quotes a price or a vacancy; it collects dates and hands off to staff. A dry-run mode drafts every reply without sending, so a hotel can pilot it before trusting it.
One agent across every booking inbox
A per-hotel agent that reads and answers guest messages wherever they land, by connecting to the property’s own reservations mailbox. It watches for new guest mail, drafts or sends the reply through the hotel’s own address so the platforms thread it correctly, and keeps each hotel’s knowledge, tone and limits separate.
How a question gets answered
The path a person takes through it, start to finish.
A guest asks something through a booking site or by email
The system picks the new message out of the mailbox
The agent searches that hotel’s knowledge base for the answer
Guardrails block any invented price or availability
The reply goes out in thread, or waits as a draft
